Privacy Notices

How to Complain About Privacy Practices

You may complain to us if you believe that we have violated your privacy rights. You may file a complaint with us by writing to: FirstCare Health Plans, Legal Department, Attn. Jimmy Seale, 12940 N. Highway 183, Austin, Texas 78750.

You may also report any privacy rights complaints by utilizing any of the other reporting methods below:

  • Fraud and HIPAA Hotline : 800-718-5205 and select option 3

  • Reporting Privacy Complaints Online : firstcaresiu@firstcare.com


You also may file a complaint with the Secretary of the U.S. Department of Health and Human Services. Complaints filed directly with the Secretary must: (1) be in writing; (2) contain the name of the entity against which the complaint is lodged; (3) describe the relevant problems; and (4) be filed within 180 days of the time you became or should have become aware of the problem.

We will not retaliate against you for filing a complaint with the Secretary or with us.


  • We Have a Legal Duty to Safeguard Your Protected Health Information

  • How We May Use and Disclose Your Protected Health Information

  • Other Uses and Discloses of Your Protected Health Information

  • Your Rights Regarding Your Protected Health Information