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How to Complain About Privacy Practices
You may complain to us if you believe that we have violated your privacy rights. You may file a complaint with us by writing to: Privacy Official, Valley Baptist Health Plans, 2005 Ed Carey Drive, Harlingen, TX 78550.
You also may file a complaint with the Secretary of the U.S. Department of Health and Human Services. Complaints filed directly with the Secretary must: (1) be in writing; (2) contain the name of the entity against which the complaint is lodged; (3) describe the relevant problems; and (4) be filed within 180 days of the time you became or should have become aware of the problem.
We will not retaliate against you for filing a complaint with the Secretary or with us.
• We Have a Legal Duty to Safeguard Your Protected Health Information
• How We May Use and Disclose Your Protected Health Information
• Other Uses and Disclosures of Your Protected Health Information
• Your Rights Regarding Your Protected Health Information
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